Refunds
I'm Hayden Ruawai, a sole trader, ABN 93 037 863 304. Here's what happens when something goes wrong.
Your rights under Australian law
Under the Australian Consumer Law you're entitled to a fix or a refund if a service isn't done with due care and skill, isn't fit for the purpose you told me about, or isn't delivered in a reasonable time. Nothing on this page takes those rights away.
Full refund
You get your money back in full if:
- I don't deliver the product you paid for, or
- your work doesn't pass my quality check before it goes out.
When my shop is open, you don't need to ask for a shop product: the refund happens by itself and you get an email to say so.
A mistake in your work
If I made a genuine mistake, tell me as soon as you notice and I'll fix it for free. If I can't fix it, I'll refund you.
Changing your mind
When my shop is open, I can't refund a change of mind after payment. For quoted work, you can cancel before I start and get everything back. After I start, you pay for the work done so far.
How to ask
Email hello@haydenruawai.com with your order details. I'll reply within five business days. Refunds go back to the card you paid with, in Australian dollars, including GST. Your bank usually shows it within 5 to 10 business days.
Last updated: 14 November 2026.